Day 0
Funds held, case opened
The bank notifies us; the amount shows as held on your next payout and the case appears in your dashboard with the reason code decoded.
Dispute defense desk
A chargeback lands. Someone is already on it.
The big platforms side with the guest because that's cheaper for them. Manorly's dispute desk works for you: when a cardholder disputes a stay, the evidence is pulled automatically, a human who knows the reason codes writes the rebuttal, and it files before the deadline unless you tell us otherwise.
Same day
Evidence pulled automatically
Verified ID and face-match record, the listing snapshot from the booking date, the signed rental agreement, the full message thread, check-in photos, the smart-lock access log.
Within days
A rebuttal written by a person
Someone who has argued this reason code before writes the response, citing the evidence, in the language acquirers expect.
Before the deadline
Filed, unless you say no
You can approve, edit or accept the chargeback. If you do nothing, it files on time. Nothing here costs you a fee either way.
Why it works
The evidence exists because the platform made it.
Most hosts lose disputes for one reason: they can't prove the guest was there and agreed to the terms. On Manorly the guest verified an ID at booking, signed the agreement, matched their face at the door, and messaged you from the house. That trail is assembled the moment a case opens.
- Built by the team behind a chargeback-representation practice — we've filed these before Manorly existed.
- Every case, outcome and reason code is tracked, so you can see how cases like yours go.
- Included on every plan. There is no per-case fee.
See the desk on a real case.
We'll walk through an anonymized dispute end to end: what was pulled, what was written, and how it was filed.